Mt Helena Veterinary Clinic provides comprehensive emergency care arrangements for all our patients.
If you are at all concerned about your pet’s wellbeing, please ring the practice on (08) 9572 1777 and during our normal hours one of our team will advise you further.
Outside our opening hours calls to our practice will be connected to an answerphone message with emergency contact details.
When you hear the recorded message, press 1 to be redirected to the duty vet or follow the recorded prompts.
We believe the best way to ensure rapid access to high-quality emergency care for your pet out of hours and at times when our duty vet is un-contactable, is to work in conjunction with the below 24/7 emergency centres – This enables our team to arrive at work each morning refreshed and ready to go!
You are able to make enquiries about a Mt Helena Vet hospitalised in-patient at any time. Outside business hours just follow the prompts and your call will be put through. Usually there will be someone to take the call but occasionally you may have to leave a message. We will return your call as soon as we are able.
We hope your pet never needs us for an emergency however, common emergencies relate to critical illness or injury including car accidents, heart conditions, poisoning and a wide range of injuries.
Upon arrival, your pet will be assessed by one of our veterinarians. We will aim to provide an estimate of the costs involved with your case, however, please be aware that with emergency procedures costs can vary depending on what services and treatments are required. Our veterinarians will keep you updated regularly during the course of your pets stay in hospital. In some cases we may need to refer to a veterinary specialist centre or 24-hour emergency facility mentioned above.